Pk 22 Privacy Policy — Our Commitment to Protecting Your Data

1What data we collect

We collect certain personal information when you register and use our services at pk 22. This data is used to deliver the best gaming experience and to keep your account secure. We do not collect anything beyond what is necessary.

Directly Collected Information

• Identity Information: Full name, date of birth, and national ID number (for KYC verification).
• Contact Details: Mobile number, email address, and current residential address.
• Account information: Username and password (stored in encrypted form).
• Financial information: Mobile banking number and transaction history.
• Verification Documents: Photo or scanned copy of ID document (for KYC purposes).

Automatically Collected Information

2How Your Information Is Used

Pk 22 uses the data we collect only for specific, legitimate purposes. Your information is never used for anything unauthorized. The main purposes are outlined below:

3Data Sharing Policy

Pk 22 never sells your personal data or shares it with third parties for advertising purposes. However, certain information may be shared in specific situations required to operate our services:

• Payment Processors: Information is shared with payment providers such as bKash, Nagad, or Rocket as needed to process deposits and withdrawals.
• Game providers: Only the information necessary to operate games is shared with licensed game providers.
• KYC verification service: Data may be shared with authorized third-party verification services for identity verification purposes.
• Legal authorities: Information may be shared in response to lawful requests from courts or regulatory bodies, as required by legal obligation.
• Corporate changes: Data may be transferred in the event of a business merger or acquisition, subject to the terms of this policy remaining in effect.

Pk 22 signs data protection agreements with all third-party service providers, who may only use the data for specified purposes.

4Data Protection Methods

Pk 22 uses industry-standard security technologies and practices to protect your data. Our security framework operates across multiple layers:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption, ensuring banking-level security.
• Database Encryption: All stored data is kept in encrypted form. Passwords are never stored in plain text — only hashed versions are retained.
• Two-Factor Authentication (2FA): You have the option to enable two-factor authentication for an extra layer of account security.
• Regular Security Audits: Regular system audits are conducted by independent cybersecurity experts.
• Access controls: Only authorized personnel may access limited information on a need-to-know basis.
• Firewall & Intrusion Detection: Advanced firewall systems and real-time threat detection are actively in place.

Please note that no online platform can guarantee 100% security over the internet. Always keep your login credentials confidential and report any suspicious activity to our support team immediately.

5Cookie policy

Pk 22 uses cookies and similar technologies on this website. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookie types and usage

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of certain pk 22 services.

6Your privacy rights

You have a number of important rights over your data at pk 22. We respect these rights and are here to help you exercise them:

To exercise any of these rights, contact the pk 22 support team. We will respond to your request within 30 business days. In some cases, legal obligations may prevent us from fulfilling every request.

7Data Retention Period

Pk 22 only retains your data for as long as necessary. Information that is no longer needed is securely deleted after a set period.

• Account information: Kept for the duration of account activity and for up to 5 years after closure, as required by law.
• Transaction Information: Retained for up to 7 years in accordance with financial regulatory requirements.
• KYC documents: Retained for up to 5 years after account closure.
• Gaming logs: Retained for up to 3 years.
• Support Contact: Retained for up to 2 years.
• Marketing Preferences: Marketing data is deleted as soon as consent is withdrawn.

Once the retention period expires or there is no longer a legal obligation to retain your data, it is permanently and securely deleted in a manner that prevents recovery.

8Protecting Children's Privacy

Pk 22 is intended exclusively for individuals aged 18 and above. We do not knowingly collect data from anyone under 18.

• Age verification is carried out at registration, and minors are not permitted to create an account.
• If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• If you believe your child has created an account on pk 22, please contact our support team immediately.

To learn more about Responsible Gaming, Responsible Gaming Page see here.

9Privacy Policy updates

Pk 22 may update this Privacy Policy from time to time. We will notify you before any significant changes take effect:

• A notification will be sent to your registered email or mobile number.
• The changes will be clearly announced on the website.
• At least 7 days' notice will be given before any significant changes take effect.
• Continued use of pk 22 after any changes takes effect will be considered acceptance of the updated policy.

The date of the latest update is always displayed at the top of this page. To view previous versions, please contact our support team.

10Contact & Complaints

If you have any questions, concerns, or complaints about the Privacy Policy, please get in touch with pk 22. Our data protection team is ready to respond to all inquiries honestly and promptly.

We aim to provide a full response to privacy-related complaints within 30 business days. More complex matters may take longer, but an initial acknowledgment will be sent within 48 hours.